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Phone +90 507 605 62 77
Frequently Asked Questions
Sıkça Sorulan Sorular
General
Set FAQ
PRODUCT RETURN POLICY
1. General ConditionsBoğay and Buğray tractors, agricultural equipment, and spare parts sold by Kaanay Makina are made-to-order and commercial products. Therefore, the right of withdrawal under distance sales regulations is limited.
2. Tractor Return ConditionsTractors cannot be returned after delivery.
Tractors are inspected at the factory prior to delivery and dispatched accordingly.
At the time of delivery, the user must inspect the tractor and sign the delivery report.
Returns are not accepted for tractors that have been used, operated, or for which registration procedures have been initiated.
3. Agricultural Equipment Return ConditionsReturns may be accepted only if all of the following conditions are met:
Written notification within 7 days from the delivery dateThe product has not been used or installedThe original packaging is undamagedAll accessories and parts are complete
Used, scratched, or deformed equipment will not be accepted for return.
4. Defective / Faulty ProductsDefective products resulting from manufacturing or shipping must be reported within 7 days of delivery.
If a defect is confirmed after inspection:
The product will be repaired,or replaced with a new one,or a refund will be issued.
Failures caused by user error are not covered by returns.
5. Shipping and TransportationShipping costs for returned products are borne by the buyer.
For defective products, shipping costs are covered by Kaanay Makina.
6. Return ProcessWritten application to info@kaanay.com.(mailto:info@kaanay.com)trI(mailto:info@kaanay.com.tr)nspection and approval processProduct returnRefund within 14 business days after return approval
7. WarrantyTractors and equipment are covered by the manufacturer’s warranty.
Warranty terms are specified in the warranty certificate provided with the product.
8. JurisdictionFor any disputes arising under these return conditions,the laws of the Republic of Türkiye shall apply.
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