Store Policy

Distance Sales Agreement

DISTANCE SALES AGREEMENT

Article 1 – PARTIES TO THE AGREEMENT

On the one hand;

SELLER:
Kaanay Makina İmalat İthalat İhracat Sanayi Tic. Ltd. Şti
Email: kaanaymakina@gmail.com

On the other hand;

BUYER:
End User (Customer)

Article 2 – SUBJECT

The subject of this Agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of Distance Contracts, regarding the sale and delivery of the products with the qualifications specified in Articles 1.3 and 1.4 of this Agreement, which the BUYER orders electronically from the website kaanay.com.tr belonging to the SELLER.

The BUYER declares and accepts that they have been informed about the basic characteristics of the products subject to sale, sales price, payment method, delivery conditions, and all preliminary information regarding the products, as well as the right of withdrawal, and that they have confirmed this information electronically before placing the order.

The preliminary information and invoice published on kaanay.com.tr constitute an integral part of this Agreement. Upon placing the order, the BUYER shall be deemed to have accepted all the terms of this Agreement.

Article 3 – DELIVERY OF THE PRODUCT, PLACE OF PERFORMANCE AND METHOD OF DELIVERY

The product shall be delivered to the address specified by the BUYER through the authorized courier company.

Article 4 – DELIVERY COSTS AND PERFORMANCE

Delivery costs shall be borne by the BUYER. If the SELLER declares on its website that delivery costs will be covered by the SELLER for purchases exceeding a specified amount, the delivery costs shall be borne by the SELLER.

If the BUYER is not present at the delivery address at the time of delivery, the SELLER shall be deemed to have fully fulfilled its obligation. Any damages arising from late receipt of the product, the product remaining at the courier company, or the return of the shipment to the SELLER shall be borne by the BUYER.

Delivery shall be made as soon as possible after the product price is credited to the SELLER’s account and subject to stock availability. The SELLER shall deliver the product within 30 (thirty) days from the order date and reserves the right to extend this period by an additional 10 (ten) days with written notice.

In cases of stock depletion, commercial impossibility, force majeure, or extraordinary circumstances such as adverse weather conditions or transportation disruptions preventing delivery, the SELLER shall notify the BUYER accordingly.

If the product price is not paid or is canceled in bank records for any reason, the SELLER shall be released from its obligation to deliver the product.

Article 5 – BUYER’S DECLARATIONS AND UNDERTAKINGS

The BUYER shall inspect the product before delivery and shall not accept damaged or defective products such as crushed, broken, or torn packaging from the courier company. Products received shall be deemed to be delivered intact and undamaged.

After delivery, the responsibility for protecting the product belongs to the BUYER. If the right of withdrawal is exercised, the product must not be used and the original invoice must be returned. If the invoice original is not returned, VAT and other legal liabilities cannot be refunded.

Delivery costs for returned products due to withdrawal shall be borne by the BUYER.

If the credit card used by the BUYER is unlawfully used by unauthorized persons without the BUYER’s fault and the bank or financial institution does not pay the product price to the SELLER, the BUYER shall be obliged to return the product to the SELLER within 3 (three) days, provided that the product has been delivered to them. Delivery costs in such cases shall be borne by the BUYER.

The BUYER accepts that delivery to the address specified by the BUYER and to any person present at that address shall be deemed as delivery to the BUYER.

Article 6 – SELLER’S DECLARATIONS AND UNDERTAKINGS

The SELLER is responsible for delivering the product in a sound, complete manner, in accordance with the specifications stated in the order, together with warranty certificates and user manuals, if any.

If the product is to be delivered to a third party other than the BUYER, the SELLER shall not be held responsible if such person/entity refuses delivery.

The SELLER acknowledges that the BUYER has the right to withdraw from the contract within 7 (seven) days from the delivery of the product or signing of the contract without assuming any legal or penal liability and without providing any justification, and undertakes to retrieve the product as of the date the withdrawal notice reaches the SELLER.

The SELLER shall refund the product price and any negotiable instruments, if any, within 7 (seven) days following receipt of the withdrawal notice and shall accept the returned product within the same period.

If the SELLER deems the performance of delivery impossible, it shall notify the BUYER before the delivery period expires. In this case, the BUYER may cancel the order, request a replacement with an equivalent product, or postpone delivery until the obstacle is resolved.

For defective or faulty products sold with or without a warranty certificate, the product may be sent to the SELLER for repair within warranty conditions, and delivery costs shall be borne by the SELLER.

Article 7 – CHARACTERISTICS OF THE PRODUCT

The type, quantity, brand/model, color, and sales price including all taxes are as stated on the product promotion page on kaanay.com.tr and on the invoice, which constitutes an integral part of this Agreement. The SELLER is not responsible for pricing errors caused by technical reasons.

Article 8 – CASH PRICE

The cash price of the product is stated on the invoice.

Article 9 – INSTALLMENT PRICE

The installment price of the product is stated on the invoice according to the applied installment plan.

Article 10 – INTEREST

For installment purchases made by credit card exceeding 3 installments, a monthly installment interest rate of 5% shall be applied. The BUYER shall be responsible to the bank in accordance with Article 12.

Article 11 – DOWN PAYMENT

The down payment amount is stated on the invoice.

Article 12 – PAYMENT PLAN

Since installment sales are conducted only via bank credit cards, the BUYER agrees to confirm interest and default interest rates with their bank. The provisions of the credit card agreement between the BUYER and the bank shall apply.

Article 13 – RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal within 7 (seven) days from the delivery of the product. Notification must be made within this period via fax, email, or phone, and the product must be unused.

The original invoice must be returned. For corporate invoices, a return invoice must be issued. Refunds shall be made within 7 (seven) days following receipt of the returned product.

Delivery costs shall be borne by the BUYER unless the product is defective, in which case delivery costs shall be borne by the SELLER.

Article 14 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Products that cannot be returned due to their nature, perishable goods, single-use products, products likely to be damaged during inspection, software and programs that can be copied, and products through which voltage has been applied shall not be subject to the right of withdrawal.

Article 15 – DEFAULT AND LEGAL CONSEQUENCES

In case of default on credit card transactions, the BUYER shall be liable to the bank under the credit card agreement and shall pay interest. The BUYER agrees to compensate the SELLER for all damages arising from delayed payment.

Article 16 – COMPETENT COURT

In disputes arising from this Agreement, Consumer Arbitration Committees and Consumer Courts at the place of residence of the BUYER or SELLER shall have jurisdiction. Where Consumer Courts are unavailable, Civil Courts of First Instance shall be competent.

Article 17 – EFFECTIVE DATE

Upon completion of payment for the order placed on the website, the BUYER shall be deemed to have accepted all terms of this Agreement. The SELLER is obliged to ensure that orders cannot be placed without confirmation that the Agreement has been read and accepted by the BUYER.

Privacy & Security

PRIVACY AGREEMENT

This statement includes the privacy policy of Kaanay Makina İmalat İthalat İhracat Sanayi Tic. Ltd. Şti. By visiting the kaanay.com.tr website, you are deemed to have accepted the following terms and conditions.

This site, kaanay.com.tr, requests certain personal information from you during and after your membership. As the kaanay.com.tr team, protecting your personal information and maintaining your privacy is our top priority. Therefore, the information you provide will not be used for any purpose other than the terms and conditions set forth in the Membership Agreement, nor will it be shared with third parties.

To identify system-related issues and resolve them as quickly as possible, kaanay.com.tr identifies and uses users' IP addresses when necessary. IP addresses may also be used to generally identify users and gather comprehensive demographic information.

The registration forms, order forms, surveys, and contests on our site request your contact information (your first name, last name, email address, phone number, and mailing address) and demographic information (your age and income level). Our purchase forms also require the provision of financial information (credit card numbers). We use the Personal Information mentioned above to take your orders, provide our products and services, and process your payments. We also use it to contact you for marketing purposes about your orders, products, and services, to update your information, manage and maintain your membership, suggest products and services that may be of interest to you, and to enable third parties to perform technical, logistical, and other similar functions on our behalf.

From the moment you become a member of Kaanay.com.tr, daily and weekly informative emails will be sent to your email address, unless otherwise requested. You have the right to make changes to these emails, cancel the service, or restart the service at any time. The content of these emails may include information about the product(s) you have purchased, other products we believe you may be interested in, third-party advertisements, and similar information. We use demographic information to tailor our site to our users' interests. This information may be shared with advertisers, but only with information about other users, to ensure that ads are tailored to the target audience. This information does not contain any personal information; it is used solely for segmentation purposes and to make inferences about user trends as a group.

The financial information collected is used to bill you for the products and services you purchase. When you make a purchase on our site, you agree to the disclosure of your financial information to third parties (banks, credit card companies, etc.) necessary to process your transaction. The information to be shared includes all necessary financial information, including the credit card number, expiration date, and CVV2.

All your credit card and personal information is encrypted 128 bit using the SSL Secure system, the internet security standard. This prevents unauthorized access to your information while it's circulating online. For any questions or suggestions regarding our privacy policy, please contact us through the contact section of our website.

You can cancel your Kaanay.com.tr membership by sending an e-mail to kaanaymakina@gmail.com or by using the membership cancellation option under the My Account tab of kaanay.com.tr.

You can reach Kaanay.com.tr using the contact information below.

Address: Professor Orhan Işık Street No:10 Sincan Organized Industrial Zone/ANKARA
Customer Service: kaanaymakina@gmail.com

Cancellation and Return Policy

CANCELLATION AND REFUND CONDITIONS

Kaanay Makina Manufacturing Import Export Industry Trade Ltd. protects consumer rights and prioritizes after-sales customer satisfaction. Any dissatisfaction you may experience with your purchased products, or any issues arising from production or service, is meticulously evaluated and resolved as quickly as possible.
Below you can find the conditions required for us to provide you with better and faster service regarding product returns; If any of these are missing, the product return will not be accepted.

WHAT WE REQUIRE FOR A RETURN

1. PRODUCT TO BE RETURNED
2. INVOICE AND SHIPPING NOTE OF THE PRODUCT TO BE RETURNED (With all copies)

1. PRODUCT TO BE RETURNED

a- Returns of used or damaged products are not accepted.
b- Returns of products that have been operated or used for purposes other than testing are not accepted.
c- The product to be returned must be delivered within 14 days, in its original packaging, complete and undamaged, with its standard accessories, as received.

2. SHIPPING NOTE OF THE PRODUCT TO BE RETURNED

a- For returns, corporate purchases must be sent with a return invoice.
b- For individual orders, all copies of the invoice sent with the product must be sent together with the product.
.

ABOUT OTHER TERMS AND RETURN SHIPPING FEES

a- If the product(s) you wish to return are defective, the shipping costs will be covered by our company if they are sent via our contracted cargo companies.
b- If the products arrive in accordance with the return conditions, the refund will be processed the same day the product is received. The refund will reflect in your account within a maximum of seven (7) business days. Refunds made to credit cards will be reflected in your account within three (3) business days.
c- You can send the products you want to return by cargo, with the buyer paying the shipping cost.

SHIPPING THE PRODUCT TO BE RETURNED

Returned products can only be accepted by our contracted courier companies. Returns and shipping costs for products delivered by any other courier company will not be accepted.
General return conditions are as follows;
- Returns must be made with the original box or packaging.
- Returns of products whose original box/packaging has been damaged (for example: products with a shipping label attached to the original box and taped with shipping tape are not accepted), products that have lost their resalability and cannot be purchased by another customer are not accepted.
- You must send the product you wish to return, along with the original delivery note (all copies in your possession) and a petition stating the reason for the return.
If the product(s) you wish to return are defective, the shipping costs will be covered by our company. In this case, you must ship via our contracted courier company. In other cases, we will not accept the shipment as we cannot account for it.

ORDER CANCELLATION

Dear customers, you can cancel orders you placed incorrectly or canceled. Due to high volume, emails are sometimes checked late. There is a possibility that the item has already been shipped. If the item has not been shipped, the full amount will be refunded via the same method you used to cancel the order. If the item has been shipped, the refund will be deducted from the shipping fee(s).

Product Return Address:
Professor Orhan Işık Street No:10 Sincan Organized Industrial Zone/ANKARA

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods